Balboa Embroidery Designs
Terms & Conditions

Please READ and follow the download instructions carefully !

All of the individual designs and ALL of our packages will be downloaded as ZIP files.Be sure that you have the software to Un-zip these files. We recommend WinZip for Windows users. If you don't have WinZip, go to www.WinZip.com to get a FREE copy.

EMAIL SHIPPING HOURS
Our Normal Business Hours are 9:00 am to 4:00 pm, Monday Through Friday, Pacific Time. EMAIL orders received by 2:00 pm each day will be emailed by 4:00 pm that day, orders received after 2:00 pm will be emailed by 12 Noon the next day. Orders received over a weekend will be emailed by 12 Noon on Monday.

TUTORIAL SOFTWARE AND DIGITIZING SOFTWARE: Certain tutorial Software may be downloaded. However, both Tutoraiial Software and Digitizing software will be shipped within two days of your order.  Codes will be needed to open encrypted software.  These codes will be keyed to your computer.  There may be additional charges for additional codes for additional computers.

Return Policy: As with any software, once opened or downloaded, it is on your computer and may not be returned. However, Any defective designs or software will promptly be replaced. Be aware, there are fees involved in processing both tutorial and digitizing software.  In the event of a return of either Digitzing or Tutorial software which has not been opened, fees for shipping, handling, encryption codes and licencing will be deducted from any refund.

PRIVACY POLICY
The website of Balboa Threadworks, provides this privacy statement in order to demonstrate Our firm commitment to privacy. The following practices control the information concerning gathering and dissemination of information from this website:

Balboa Threadworks never shares personal information about a customer with anyone outside of our staff. We have a strict policy of not providing any personal information about a customer who has given Us his/her personal data, such as name, address, and phone number.

Balboa Threadworks uses an order form for customers to request information, products, and services. We collect visitor's contact information (such as email address), financial information (such as account or credit card numbers), and demographic information (such as address and zip code). Contact information from the order form is used to send orders and promotional material from Balboa Threadworks to our customers. The customer's contact information is also used to contact the visitor when necessary.

SECURITY
This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

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